Privacy Policy

KiloProxy Privacy Policy

This Privacy Policy explains how KiloProxy (hereinafter "we" or "us") collects, uses, stores, shares and protects your personal information when you register for, access and use the proxy IP and related services on this platform. Please read and fully understand this Policy before using the services. By checking the consent box or continuing to use the services, you acknowledge and accept the entire contents of this Policy.

1. Information We Collect

To provide and improve our services, we may collect the following information:

  1. Account information: the email, mobile number, password (stored encrypted), invitation code and similar details you provide at registration;
  2. Transaction information: your orders, packages, top-up and consumption records, invoicing information, etc.;
  3. Usage and log information: the IP address, device and browser information, operation logs, traffic and session records generated when you access and use the services;
  4. Payment information: the information necessary to complete payment through third-party payment channels (we do not store your full bank card number or payment password).

2. How We Use Information

  1. To create and manage your account and to provide, maintain and optimize the proxy services;
  2. To process orders, payments, renewals, invoicing and customer support;
  3. To safeguard account and system security, and to carry out identity verification, risk control and anti-fraud;
  4. To perform statistics and analysis and improve the product and service experience;
  5. To send you service notifications or, within the scope of your consent, marketing information, which you may unsubscribe from at any time.

3. Cookies and Similar Technologies

We use cookies and local storage technologies to maintain login status, remember your preferences and ensure security. You can manage or clear cookies through your browser settings, but this may affect the normal use of certain features.

4. Sharing, Transfer and Disclosure of Information

We do not sell your personal information. We share necessary information only in the following circumstances:

  1. With your consent or at your own request;
  2. With partners that provide us with payment, SMS/email, cloud computing, human verification and similar services, limited to the information necessary for their performance, and subject to their confidentiality and data protection obligations;
  3. As required by applicable laws and regulations, regulatory requirements or the lawful requests of judicial or administrative authorities.
  4. When you visit our website, or when you are signed in to the client and the online support entry is visible, we pre-initialize the SaleWisely customer support service to improve response speed. For signed-in users, initialization may provide SaleWisely with the user identifier, display name and interface language necessary to deliver support; no such account identity information is provided for anonymous website visitors. We do not transmit account passwords, login credentials, proxy credentials, order details or payment information through this feature, and we require the service provider to comply with confidentiality and data protection obligations.

5. Storage and Security of Information

We adopt reasonable technical and management measures such as encrypted transmission, access control and data minimization to protect your information. Your information will be stored on the servers of us or our cloud service partners, and retained for the period necessary to achieve the purposes described in this Policy and as required by laws and regulations.

6. Your Rights

To the extent permitted by applicable laws and regulations, you have the right to access, correct and delete your personal information, deactivate your account, or withdraw consent previously given. You may contact us through the channels below and we will handle your request within a reasonable period.

7. Protection of Minors

The services are intended for adults. If you are a minor, please use the services under the guidance of a guardian.

8. Compliant Use Statement

This product is intended for lawful and compliant use only in network environments outside Mainland China. You shall comply with the relevant laws and regulations of your location and the target network, and shall not use the services for any unlawful, infringing or abusive purpose.

9. Updates to this Policy

We may update this Privacy Policy from time to time, and updates will be published on this page. For material changes, we will notify you separately by appropriate means.

10. Contact Us

If you have any questions, comments or complaints about this Privacy Policy, please contact us through the customer service channels published on the platform.